General
This is the website of Candover Investments plc, a company registered in England and Wales at 20 Old Bailey, London EC4M 7LN with no. 1512178 ("Candover Investments"). Candover Investments is a member of the Candover group of companies (the "Candover Group"). This policy outlines the personal information we collect, how we use and store the information collected, and your rights to verify and amend your information.
By using this website, you consent to the use of your personal information in accordance with this policy. If we change this policy, we will post the changes on this page and may place notices on other pages of the website, so that you may be aware, at all times, of the information we collect and how we use it. If you do not agree to such changes you should contact us as detailed at "Contact us", below.
Information that you provide
At various points throughout the site, we will ask you to provide personal information so that we can provide services to you. The information is collected and used as follows:
(i) When you register for email updates, we collect your name and email address. We use this information to send periodic newsletters with news on Candover Investments and to let you know when our website is updated.
(ii) If you order a CD-ROM/DVD from us, we will collect your name, address, telephone and fax numbers, email address and delivery format for CD-ROM/DVD. We use this information to send you the correct CD-ROM/DVD and where necessary contact you for further information. There is also the option of joining our mailing list.
We may collect the personal information you provide to us (and the information we collect from you, as described below) in a file specific to you, and we may use your information to investigate or resolve problems or disputes, or to enforce our legal rights.
Other information that we collect
When you visit our website, we collect the IP address of the machine you used to access our site. The IP address is a unique number that is used on the Internet to identify a computer and allows computers to communicate with each other. We use cookies to track your behaviour on our site, which helps us provide a service targeted to your interests and to better understand our audience as a whole. A cookie is a small piece of information that is automatically placed on your computer’s hard drive. Cookies can be used to differentiate you from other users accessing our site so that we can recognise you when you return to our site. Also, certain features of our site require cookies in order to function and we may use cookies to reduce the number of times you are required to enter a username or password. For more information on cookies, please refer to the documentation provided with your web browser software.
We may collect information on the type of web browser that you are using, the operating system that your computer uses, and the URL of the site you were on before you reached our website. We use this information to produce statistics about the users of our website, including the numbers of unique visitors to the site and what software they use. In turn, these statistics are used to channel effort into further developing our site to meet the needs of our users.
We reserve the right to use other tracking technologies in the future.
Cookies allow you to take full advantage of our service. However, if you would prefer not to accept cookies, the Interactive Advertising Bureau's website, located at www.allaboutcookies.org, provides in-depth information about cookies and how you can remove or disable cookies from your browser.
Marketing
Candover Investments will only use your personal information to provide you with details of products and services you have requested. We may use the following marketing methods to communicate with you: post, fax, telephone, email, SMS or via applications available on the Internet, such as pop-ups. If at any time you do not wish to receive such communications, then you may opt out by emailing or writing to us (see "Contact us", below).
Third parties
Candover Investments will not rent or sell your personal information to any third party. Candover Investments may share your personal information with our affiliates, joint ventures and other members of the Candover Group for use by those entities only in accordance with this policy. If we merge with or are acquired by another entity, some or all of your personal information may be disclosed to the new entity and/or its representatives and advisers and may be passed on to the new owners of the business. We may be obliged by law to disclose personal information about you to law enforcement agencies, government bodies or other third parties in respect of investigations of fraud, intellectual property infringement or other activity that is or may be illegal, in breach of a third party’s rights or for other regulatory purposes. Candover Investments may disclose aggregated information about our users, including you, to third parties for the purposes of analysis by us or them. Credit card and bank account numbers will never be disclosed in this form. Where your personal information is collected on our behalf by third parties (such as for the purposes of surveys), we will ensure that they comply with this policy.
Transfer of your information overseas
We may process or store your personal information in countries outside Europe, for example our web servers may be hosted in a different country in future. The laws protecting personal information in those countries may not be as stringent as those applicable within the European Economic Area, however Candover Investments will continue to hold and transmit your personal information in a confidential and secure environment as explained in this policy.
Security
To safeguard the confidentiality of your personal information Candover Investments implements security measures in line with industry standard practices. Our web servers are housed behind a secure firewall that prevents access to our databases from unauthorised users. All of our servers are housed in a secure environment and are protected by physical security, together with limiting access to authorised staff only. Even though we maintain security measures in line with industry standard practices, Candover Investments cannot promise (and you should not expect) that your personal information or private communications will always remain private. For example (and without limiting the previous statement), third parties may unlawfully intercept your communications, or access our system or other networks which are connected to the Internet.
Access to your information
You should promptly notify Candover Investments if personal information you have provided to us changes. If you wish to view, correct or otherwise amend any of the personal information we hold about you, please send an email to info@candover.com or write to us at the 20 Old Bailey, London EC4M 7LN. We will not charge you for correcting or amending your personal information, but we may charge you for viewing information held on you as permitted by UK legislation.
Contact us
If you require further information or have any questions regarding this policy, then please email us at info@candover.com or write to us at 20 Old Bailey, London EC4M 7LN.